At VFS, our national accounts business helps us accomplish our mission of growing our business by serving our community and protecting that which matters most to our clients; life and valued assets.
As the provider of choice within our markets, we provide complete fire protection and integrated life safety solutions, focused exclusively on exceeding our customer’s expectations every time.
Watch the video below as Michael Wick, Director of National Operations, provides an insightful look inside our national accounts.
Or, read on to learn about our national accounts.
What is the VFS National Accounts Business?
VFS has built a sophisticated network of affiliate partnerships across all 50 states and the 10 Canadian provinces.
How Did the VFS National Accounts Business start?
According to Michael, “the national account business has been going for over ten years now. At the very beginning, VFS was using vetted subcontractors. Over the years, they’ve become true partners. These [subcontractors are maintaining] long-term relationships with us and our customers.”
How Does VFS Choose Partnerships?
VFS invests time into vetting affiliates before they are brought into a partnership. This vetting process includes reviewing their technician qualifications, assessing their reporting structure and ensuring their service aligns with our core values.
How Do the VFS National Partnerships Work?
With these carefully selected and pre-vetted partners, we are confident in our ability to perform superior service and efficient account management – no matter where you are located. Our team works within carefully integrated frameworks and advanced platforms to facilitate the management of multi-facility national accounts.
Michael expands on the partnerships, stating “as a result of our long-term relationships and bonds with our partners, we speak to them directly as if they were our own technicians. We receive real-time data and feedback firsthand from multiple locations.”
This communication with our technicians provides us with the information we need to successfully manage the accounts of our customers.
How Does VFS Support Its Partners?
VFS works directly with our partners and maintains open communication. We will never put the affiliate in a situation where they’re unsupported.
If VFS is bringing partners onto challenging locations –such as those with special hazards or highly technical systems– VFS will integrate one of our own managers or foreman to work with the partners. This experienced team member will help to guide the partners through the first inspection, ensure all sites have been assessed properly as well as provide any other support they may need.
Additionally, VFS introduces partners to customers to make sure customers feel confident in the services the partners are providing for them.
How is VFS Expanding Its Footprint Through National Accounts?
Through the national accounts business, VFS has the opportunity to increase its footprint across the country. VFS has opened in Texas and Florida. These locations, in combination with the network of affiliate partners, allow VFS to build a presence and provide services to customers throughout the United States.
How Do the VFS National Accounts Share Information with Customers?
Using our customer portal CNCT we are steadfast in our approach to sustaining the integrity of your businesses as we manage, track, view, and communicate your critical fire and life safety information.
Customers will have access to:
- All documentation
- Account information
- Reporting and deficiency tracking
- Project management
- Resources and product specifications
What are the Goals of the VFS National Network?
Our goal is transparency and compliance. We accomplish this by ‘CNCTing’ you to your facilities’ valuable and critical information across North America.
Read on to learn more about VFS and who we serve.