5 FIRE SAFETY MOVIE MYTHS THAT MAY SURPRISE YOU

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5 movie myths

THE ONLY THING THAT SHOULD BURN IS A DISCO INFERNO

We’ve all seen the scene in The Incredibles when a small amount of smoke from a self-destructing note causes the entire sprinkler system to go off and douse the family. Movies are designed to bring impossibility to reality for viewers. With alien invasions, transforming cars, and flying humans that’s just fine. But one movie effect that is misconceived too frequently is fire safety, and it can be dangerous. 

SPRINKLER SYSTEMS DON’T DRENCH YOU.

One of the most blatant false portrayals of fire protection systems is the use of fire sprinklers. Countless movies have shown us characters getting doused with water after a tiny amount of smoke is near a single sprinkler. 

Sorry to disappoint, but the scene in Die Hard when John McLean sets off all the sprinklers with a lighter is not feasible outside of the big screen. Hollywood dramatics make our perception of fire protection systems skewed.

In reality, each sprinkler head is triggered individually. As the heat spreads throughout a building, more sprinkler heads are activated. While deluge systems do exist, they are not as common and are typically used in very specific applications such as power plants, aircraft hangers, and chemical plants. 

A LITTLE SMOKE DOESN’T TRIGGER YOUR SPRINKLER SYSTEM

Smoke actually does not trigger a sprinkler system to turn on. Despite what The Incredibles depicts, sprinkler systems detect heat in a building and activate based on the heat temperature within the room. In Changing Lanes we see a similar movie myth, Ben Affleck lights a piece of paper on fire and holds it under a sprinkler head, triggering all the sprinkler heads in the office building. As this might add to the theatrics of a Hollywood flick it is not the mechanical truth of a fire sprinkler system.

PULLING THE FIRE ALARM DOES NOT DISCHARGE WATER.

Remember the scene in Mean Girls when the principal hits the fire alarm pull station with a baseball bat and all the sprinkler heads go off? Yeah… that’s not true either. Activating a pull station doesn’t trigger the sprinklers to dispel water, it sends a signal to the main fire alarm panel which activates the alarm and notifies occupants to get out of the building. 

If every time a fire alarm pull station was activated, even accidentally (which happens quite frequently especially in educational environments) and the sprinklers went off, it would cause an immense amount of property damage. Here’s how it REALLY works: when pulling a fire alarm pull station, the alarm sends a signal to the fire alarm panel and activates the alarm to notify occupants to leave. 

YOU CAN USE THE WRONG TYPE OF FIRE EXTINGUISHER. 

Firefighters use dry chemical extinguishers or hose lines to extinguish fires, like the car fire in Terminator 3. The firefighters in Terminator 3 use carbon dioxide fire extinguishers to try to put out the car fire, which, in reality, could have made it worse. In real fire situations, the wrong type of fire extinguisher could spread the fire or not put out the flames. Here’s a quick recap of the different types of fire extinguishers and their uses: 

  • Class A: freely burning, combustible solid materials such as wood or paper
  • Class B: flammable liquid or gas
  • Class C: energized electrical fire (energized electrical source serves as the ignitor of a class A or B fire – if electrical source is removed, it is no longer a class C fire)
  • Class D: metallic fire (titanium, zirconium, magnesium, sodium)
  • Class K: cooking fires – animal or vegetable oils or fats

USING THE ELEVATOR AFTER THE FIRE ALARM OR SPRINKLER GOES OFF WON’T WORK.

A fire breaks out on the 13th floor, the main character jumps into the elevator to get away. If this was actually possible, it would be extremely dangerous. When fire protection systems activate, the elevators will be removed from normal service and recalled to a specific landing. This action prevents the possibility of occupants being delivered to a smoke or flame-filled area. 

Understanding what fire protection services can do for you is an important part of your building safety. While most of the movie scenes are extremely entertaining, they don’t give you an accurate representation of what you should do when a fire occurs. As you start considering your fire prevention tactics, begin with implementing the proper fire safety measures in your building.

How to properly prepare for a fire disaster (Not like Dwight Schrute)

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HOW TO PROPERLY PREPARE FOR A FIRE DISASTER

Fire safety is important in the workplace– just like it is anywhere else. A well-developed and thought-out course of action can keep you and your peers from recreating Dwight Schrute’s fire safety preparedness plan. Let’s discuss how to properly prepare for a fire disaster.  

Why do you need to prepare for potential office fires?

A fire in your commercial building isn’t something you expect to encounter on a Wednesday afternoon. If a fire breaks out, you don’t want to be caught unsure of what to do. Exhibit A– the entire fire episode “Stress Relief” from “The Office.”  

 

On a serious note, fire damage is considered one of the most destructive elements to your commercial building because it can cause: 

 

  • Disruption of business activities
  • Loss of business documents
  • Damage to property 
  • Liability claims
  • Injury 
  • And more

 

Not convinced? Here are a few statistics from 2017-2019 gathered by the U.S. Fire Administration on nonresidential building fires:

 

  • 108,5000 nonresidential building fires were reported to U.S. fire departments each year 
  • Nonresidential fires caused over $2.8 billion in property loss 
  • These fires occur mostly during the hours of 2 pm – 7 pm
  • The leading cause of nonresidential fires is cooking 

 

Now that you know why you should prepare for potential office fires, let’s discuss the fire preparation measures that can help. 

 

Fire Preparation Tips

In the wise words of Miguel De Cervantes, “To be prepared is half the victory.” 

 

Here are a few tips on how to prepare in the event of a fire. 

1. Take the proper precautions for your building.

Fire prevention programs and precautions are put in place to ensure your building remains safe in case something happens. No… we don’t mean lighting the door handles on fire or setting off smoke bombs throughout your office. 

via GIPHY

 

Here are some precautions you can take today.

 

  • Control smoking materials and open flames 
  • Store flammable and combustible liquids safely 
  • Use electrical equipment correctly 
  • Perform housekeeping tasks regularly 
  • Purchase fire-safe furnishings and decor 
  • Maintain commercial kitchen exhaust systems 
  • Control special hazards 

 

2. Fire Safety Education

Fire prevention relies on people knowing what to do when an emergency occurs. Fear and ambiguity are not a recipe for success, however, knowledge and preparedness are. While Dwight Schrute had good intentions for his fire safety education day, the way he went about employee education could use some work.

 

via GIPHY

Educate your staff on the proper procedure if a fire occurs.

 

Safety plans can be explained through training, sent via email, and be posted on walls. When building a fire safety education program, include: 

 

  • How to identify and correct fire hazards
  • A detailed office building evacuation plan
  • How to use fire extinguishers
  • Examples of recent fires to highlight the importance of fire safety
  • Details of how to put out various types of fires, and when they are likely to occur

 

3. Implement Fire Protection and Life Safety systems

Fire protection shouldn’t be improvised. Put systems in place that protect the building, people, and items from fire hazards. These systems include fire alarm systems, fire suppression systems, and other building measures. There are both active and passive fire protection systems.

 

The Office Firedrill GIFfrom The Office GIFs

Active Fire Protection Systems

prepare for a fire the right way

Active fire protection systems require some amount of action or motion to work efficiently. These systems can be manually operated, like a fire extinguisher, or automatic, like sprinkler systems. 

 

Some of these systems include: 

  • Fire/smoke alarm systems
  • Sprinkler Systems
  • Fire extinguishers
  • Sprinkler Systems
  • Firefighters are also considered active fire protection 

 

Passive Fire Protection Systems

Passive fire protection systems compartmentalize buildings to help prevent the spread of fire and smoke from one room to another. These systems help limit the amount of damage done to a building and give the occupants more time to evacuate.

 

Some of these systems include:

  • Fire/smoke dampers
  • Fire doors
  • Firewalls/floors

 

Both active and passive fire protection systems can help keep your building and your employees safe from harm.

A Final Word

Your building’s fire preparation plan should be well thought out and organized in advance. By doing so, you help further pro

tect your staff, business materials, and the commercial building from the dangers of fire hazards.  If we’re being honest, it’s much more fun to watch Dwight’s preparedness plan than to live it. 

 

For more information on the difference between fire prevention and fire protection, read our article, here. 

 

 

BE ALARMED. BE VERY ALARMED

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be alarmed be very alarmed

Be alarmed, be very alarmed. Not about ghosts, witches, and warlocks. About your building’s alarm system! It’s time to invest in Fire Alarm systems that work effectively and keep your business safe from harm. Not only will it save your business, but it will also save you money. Here’s how.

PROTECT YOUR PEOPLE

One of the biggest reasons to invest in a commercial fire alarm system is to protect your team. Your people are your biggest asset and are the people who care most about your business. It is so important that they are protected with the best and most reliable fire alarm systems on the market. Just as important as the system itself, is the company you entrust to inspect and maintain them! Entrust VFS Fire & Security Services to support the integrity and reliability of your fire alarm systems and the safety of your people!

THE COST OF RECOVERY

Recovering from a catastrophic fire can bring about a greater investment for your company than protecting your business in the first place. Even if one catastrophic fire can be prevented, the investment in a professionally installed fire alarm system is worth it. Not only do they help you prevent fires while you’re in the office, but they also prevent them when you are away. With proper design, early detection, and advanced technology you can avoid potential damage and loss of assets from an unforeseen fire. 

HAVE YOUR ALARM SYSTEM INSTALLED PROFESSIONALLY

A fire event can have devastating consequences for businesses and their employees. A professionally installed fire alarm system can help to prevent or lessen the severity of such events. Through proactive measures such as staying up-to-date on required inspections, professional maintenance,  and mass notification systems VFS can help protect your employees, your customers, and your property. 

SAVE ON INSURANCE

Insurance companies offer discounts for systems that guarantee their investment in your building. When you implement a top-of-the-line commercial fire alarm system, insurance companies feel safe insuring your business. As an insurance agency, if a fire alarm system saves your building during the night, when you’re on vacation, or if any other unforeseen circumstance occurs, they will feel much better about their investment. The average savings on insurance for installing a commercial fire system is around 20%! 

At VFS, safety is our top priority. We offer top-of-the-line fire alarm systems installed and maintained by licensed professionals to keep your business and people safe! Our team offers in-house design, inspection and testing, maintenance and repair, mass notification systems, safety training, monitoring, 24-hour emergency service, and preventative maintenance. Want to know more? Contact us!

BUILDING COMPLIANCE VS BUILDING COMPLAINTS (NOT JUST A SPELLING ERROR)

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BUILDING COMPLIANCE VS BUILDING COMPLAINTS (NOT JUST A SPELLING ERROR)

BUILDING COMPLIANCE VS BUILDING COMPLAINTS (NOT JUST A SPELLING ERROR)

There’s a good reason for the codes and standards established by the National Fire Protection Association (NFPA).  Compliance isn’t a punishment, it’s a roadmap to safety, protection, and long term sustainability. Building Compliance vs Building Complaints (not just a spelling error)– it doesn’t have to be so overwhelming. 

With over 300 codes written in “legal-ese”, it’s not always as intuitive as it should be to comply with fire safety codes so we’ve created a cheat sheet to steer you in the right direction. 

300 FIRE PROTECTION COMPLIANCE CODES?!?

The likelihood is that your building does not have to comply with all 300 NFPA codes and standards. Searching the NFPA’s database can simplify the process: https://www.nfpa.org/codes-and-standards/all-codes-and-standards/list-of-codes-and-standards

THERE ARE CODES YOU’LL REGULARLY ENCOUNTER SUCH AS 

NFPA 99Health Care Facilities Code

And 

NFPA 72®National Fire Alarm and Signaling Code®

And others that are very specific such as: 

NFPA 418Standard for Heliports

Compliance isn’t the goal, safety is the goal, and – in that vein – we always recommend the following precautions be taken: 

DISPOSE OF EXCESS PACKAGING IN REAL-TIME.  PILES OF BOXES CAN FUEL A FIRE THAT MIGHT OTHERWISE BE EASILY MANAGED. 

Oily rags can spontaneously combust, it seems like the stuff of action moves, and yet, it happens all the time.  Rag disposal is essential to safety.

DON’T PUT A LANTERN IN THE SHED WITH THE COW. 

Check your fire extinguishers.  An expired extinguisher is not only frustrating, it can be deadly. 

A popping sound when you turn on the light is a warning!  Inspect electric lines that are old or unreliable. 

REFINE YOUR DISASTER PREPAREDNESS PLAN FOR FIRE, EARTHQUAKE, FLOOD, LOCUSTS, AND ANY OTHER EVENTUALITY.

Make sure everyone knows what to do, who is in charge, how to get out, and where to go once they get out. 

BRING IN THE EXPERTS AT VFS.  WE’VE SEEN IT ALL. 

Our teams can ensure compliance and ensure that compliance isn’t all you’re doing to prevent fires. We are a full fire and life safety contractor and after-market service provider. Whether your needs are related to fire sprinkler systems, alarms systems, extinguishers, backflows, fire pumps, suppression, special hazards, monitoring, DAS systems, emergency notification (the list goes on and on) we can not only inspect and maintain those systems but we also design, build and install! With our inspections program, we manage, schedule, and track your inspections, deficiencies, and repairs so you don’t have to. 

At VFS we pride ourselves on the caliber of our team members, our commitment to a holistic understanding of your needs, and our sommelier level wine collection (get to know our founder).  We are the team you want to bring on to your project.  Connect with us, take a look inside.

Take theses precautions to keep your building safe

IT’S HURRICANE AND FIRE SEASON, IS YOUR ALARM MONITORING SYSTEM RELIABLE?

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It's Fire and Hurricane season

It all began with the global pandemic, and then the wildfires started, and on top of that hurricanes roaring through the Southeast, I mean what else can go wrong? R.E.M cannot be right, this is not the end of the world as we know it! Is your alarm monitoring system reliable to take on these hazards?

With all of these uncontrollable disasters taking place, it reminds us how important it is to invest in the health and safety of our organizations. Are your alarm monitoring systems ready to take on whatever comes their way? If they’re mesh, they are! 

As you think of ways to keep your business safe from harm during unforeseen natural disasters, consider your alarm monitoring system. There are a couple of options when it comes to deciding what system you want to invest in, here’s a breakdown of what each of them offers.

WHAT IS A MESH NETWORK SYSTEM? AND HOW DOES IT WORK?

Wireless mesh networks are a collection of wireless routers that provide network access to clients in commercial buildings. These mesh routers serve as a gateway to the central monitoring station. 

Mesh networks are perfect for any change in the environment, like a hurricane, or fire, as they are able to choose from multiple paths to get information to the end destination. These networks are able to self-heal in case of a node or link failure. When one router becomes compromised, traffic redirects onto an alternative path.

This network is the Michael Jordan of the alarm monitoring systems. With mesh networks, there is no single point of failure. If a router goes down, it reroutes to another. If a gateway goes down, it reroutes to another. A frustrating opponent, but indispensable when on your team. 

Not only is a mesh network extremely reliable, but it is also quite a bit faster than cellular. Mesh radio networks provide a transmission time of only 1-3 seconds, while other networks may take up to 45 seconds. With alarm monitoring systems, every second counts, so be sure your system is prepared to transmit information as quickly as possible.

WHAT ABOUT CELLULAR NETWORKS? WHY IS MESH BETTER? 

Cellular systems use local cellular service to relay fire alarm signals from the building to the nearest cell tower. The signal is then relayed to an internet gateway by point-to-point microwaves or fiber optic cables. Once it is on the internet, it is routed to the central monitoring station. 

As far as reliability is concerned, cellular networks do have a single point of failure, which may cause issues. If any part of the communication systems goes down, the communication link is broken.

What is a Mesh Network

IS YOUR ALARM MONITORING SYSTEM RELIABLE?

Mesh networks are the future of alarm monitoring systems. You don’t want to be ‘that guy’ with the out of style alarm system, stay trendy, stay prepared, stay safe. Contact MeshWrx today!

4 REASONS TO INVEST IN FIRE PROTECTION SERVICES TODAY.

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4 REASONS TO INVEST IN FIRE PROTECTION SERVICES TODAY.

Many business owners choose not to invest in fire protection services to cut costs and improve their bottom line. However, these business owners may not realize that the scope of fire protection goes beyond the event of a fire itself. In fact, fire protection services benefit businesses long before and well after an incident occurs.

Read on to learn how investing in fire protection services can protect your business and employees, cut insurance costs, and help your company survive business interruption and make a successful recovery. 

Keep Your Business and Employees Safe 

The most important reason to invest in fire protection service is to keep both your business and your employees safe. 

Protect Your Business

Any fire can devastate your business. Small fires may damage your property enough to halt business operations for a few days. Large fires may result in the complete loss of your building, materials, merchandise, important documents or records and, in the worst cases, harm an employee or customer. 

Each of these outcomes also carries major financial risk. Investing in fire protection services can help to reduce this risk and protect the business you worked so hard to build. 

Protect Your Employees

According to OSHA, “businesses operate more efficiently when they implement effective safety and health management systems.” 

Employees play an essential role in supporting your business. By making them feel safe and protected in their workplace, you are helping them to be more productive as well as treating them with the care they deserve. Your business is their livelihood and protecting it is not just about protecting your assets, it’s about protecting them too. 

Be Prepared to Survive Business Interruption

Over 70% of businesses that experience a major fire either never reopen or close within three years of the event. 

The high percentage of businesses that fail following a fire is largely due to the intensity of business interruption fires cause. If you are well-equipped to handle a major fire, you will be better prepared to survive business interruption. The 30% of businesses that survive fires likely recover because they had plans in place before the event occurred. 

Mitigate Risk For Insurance Purposes

Insurance companies assess your potential risk when determining the cost of your coverage. 

The cost of fire safety is a drop in the bucket compared to the cost of recovering from a fire and subsequent increases in insurance premiums. Therefore, it is important to have all the precautions in place to reduce any potential risk. Additionally, fire safety services can help your business avoid potential workers’ compensation payments.

Reduce Liability Risk

Business owners can avoid potential liability by investing in proper fire safety insurance. If owners do not comply with regulations or keep their building up to code, they are vulnerable to potential liability. The best way to keep yourself and those in your building safe is to invest in high-quality fire protection.

How to Invest in Fire Protection Services

Business owners have a range of fire protection services to choose from to protect their businesses and employees. For example, fire safety services and solutions may include: 

  • Fire sprinkler systems
  • Fire suppression systems
  • Fire alarm and detection systems
  • Portable fire extinguishers
  • And more

At VFS,  we want to help protect your employees, your company, your assets, and your building from any potential fire risk. 

Contact us today to learn more about our services and see how we can help.

Read on to learn the difference between fire protection and fire prevention, here.

 

CORPORATE MANSLAUGHTER – A CASE FOR FIRE SPRINKLER SYSTEMS

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Office Fire Sprinkler

On June 14, 2017, one of the most devastating fires hit the Grenfell Towers high rise buildings in London.  There at least 80 people confirmed dead, over 70 additional injured and hospitalized.  The fire burned for over 60 hours and over 250 firemen were involved in putting out this blaze.  The apartment building was a 24 story high rise and the fire started in a fridge-freezer on the 4th floor.

Anger is rising amongst the British people in the aftermath of this fire and many people are calling for justice!  Reports from London state that safety concerns in the building had been ignored for quite some time.  There was no sprinkler system in the building and in fact some of the materials used to renovate the building were considered highly flammable and probably helped the fire to spread.  Joe Ruane, the former deputy chief fire officer for US Air Force bases in Britain, stated that he has never seen a blaze like this before and it appears that more than one fire protection safeguard failed. Labour MP David Lammy denounced the fire as “corporate manslaughter”. He said arrests should be made based on the negligence of the building owners.

This type of tragic fire raises the need for awareness in following the laws and codes set forth by Fire Protection Agencies. A fire sprinkler system could have prevented this catastrophe fire on the 4th floor before it could spread throughout the entire building. Neglecting to protect people, or not to inspect and maintain existing fire & life safety systems at the expanse of corporate savings, can result in tragedy such as the Grenfell Towers fire.

For more details on this tragic story, Click Here:  http://www.newser.com/story/244311/london-blaze-called-corporate-manslaughter.html

VFS AND EDWARDS™ UNITED TECHNOLOGIES – A NEW PARTNERSHIP

Protecting business data,Confidence concept in work security system.,architect checking the system at work

VFS is pleased to announce our new Strategic Partnership with Edwards™ United Technologies. Edwards is a global leader in product emergency communication, mass notification and life safety system solutions.  VFS is a one stop provider for all fire & life safety needs.

No matter the depth and breadth of your fire & life safety needs, our Strategic Partnership with Edwards allows VFS to discover innovative ways to meet site-specific challenges.  Whether you need to protect a healthcare institution, education facility, distribution plant, refinery, aircraft hangar or any other special hazard application, VFS partnered with the Edwards product line will provide a winning solution.

The new Edwards product solutions are modular, scalable, and meet the needs of applications ranging from fire detection, to industrial signaling and institutional communications.  These solutions from Edwards offer technologically advanced innovations that deliver value and reliability for the entire service life of the product.

When facility owners, property manager, end-users, architects and engineers do business with VFS, they know that their partnership with the Edwards product line is underwritten by a solid 140-year history of dedication to alarm and detection technology. That’s why building professionals all over the world agree that when it comes to protecting people and property, Edwards systems deliver on a long standing promise of excellence that has been met for generations.

To learn more about VFS and our partnership with Edwards, contact us today!

6TH ANNUAL CUSTOMER SERVICE & SAFETY DAY AT VFS!

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A man standing in front of a group of people

VFS held its annual Customer Service and Safety Day in March. The event is held each year and involves all 130+ VFS employees. The VFS team spends the day learning about customer service, safety and team building.

This year’s events focused on five areas:

  • Road Safety
  • Orange Police Department Active Shooter Training
  • General Safety Training
  • Customer Service Training
  • Team Building exercises

The VFS safety program has a superior record of success in every way it can be measured. We recognize that the work we do can be extremely dangerous and our goal is to make the safety of our employees and clients a top priority. Along with our annual safety event, VFS conducts weekly and monthly safety meetings along with weekly surprise on-site safety inspections.  In addition, EVERY company employee from field to office is required to participate in monthly Safety Toolbox Topics.

When it comes to safety, VFS has one of the lowest Experience Modification Rates in the fire & life safety industry. The reason for that is because we take safety very seriously.  The Experience Modification Rate (EMR) has a strong impact on businesses. It is a number used by insurance companies to gauge both past cost of injuries and future chances of risk. An EMR of 1.0 is considered the industry average.

VFS Experience Modification Rate:

2016:                                   0.63

2015:                                   0.76

2014:                                   0.92

2013:                                   0.98

VFS is proud of our safety record and will continue to make safety a priority for our team and our clients. 

 

5 REASONS WHY YOU NEED A PREVENTATIVE MAINTENANCE AGREEMENT FOR YOUR FIRE & LIFE SAFETY SYSTEMS

Word writing text Preventive Maintenance. Business concept for Avoid Breakdown done while machine still working Man holding marker notebook clothespin hold reminder wooden background

You rely on your fire and life safety systems to protect your people, property and business, therefore regular maintenance is essential for keeping these systems running smoothly and guarantee safety.   If you’re wondering whether a preventive maintenance agreement is worth the investment, consider the following benefits

  1. Predictable and Lower Costs Over the Life of the Contract

When you are managing a budget, it’s critical to understand expenses up front.  No one likes surprises – especially unexpected maintenance costs. When you enter into a preventative maintenance agreement, the majority of your expenses are determined in advance. While the thought of signing an agreement with a service may not seem necessary to many businesses, in fact it can save money over the life of the agreement.  Without a maintenance agreement in place, businesses will need to deal with that frantic day when the system goes down and will likely pay overtime/premium labor rates, rush charges on equipment or emergency rates versus the lower rates provided in a maintenance agreement.  Service companies typically offer discounted rates as part of their preventative maintenance agreement.

  1. Minimizing costly downtime

With the regular testing and inspections that are included in a preventative maintenance agreement, potential problems can be identified in advance.  These issues can then be resolved based on a schedule that makes sense for the business rather than dealing with costly downtime if an emergency occurs.  With a maintenance agreement for your fire & life safety systems in place, the financial downtime impact can be minimized.

3.Reduced Stress

Emergency service calls are stressful and expensive.  You will typically pay premium rates that include minimum charges that in many cases may be more expensive than the repair itself. Your emergency could potentially require that a technician work on the repairs at night or on the weekend during premium labor wages and rates.   With a preventative maintenance agreement in place, this extra stress can be avoided.

  1. Increased longevity for your systems

Routine maintenance on your equipment can increase the longevity of your fire and life safety systems. A technician can identify simple repair issues before they become a serious and potentially life threating. With regular maintenance it’s less likely that your fire & life safety systems will experience unexpected failures. With a preventative maintenance agreement in place you can be confident that your systems will continue to perform as designed optimizing their performance.

  1. Priority Service

Most preventative maintenance agreements are contractually binding to a service respond time. Due to this, companies will service their customers that are covered by a preventative maintenance agreement ahead of other customers. In the fire and life safety industry most emergency calls take precedence over all non-emergency/scheduled calls. For those scheduled non-emergency calls, service providers’ bind to a maintenance agreement will schedule a service request for customers under an agreement before non-preventative maintenance customers.

To learn more about maintenance service agreements available from VFS, contact us today!